Overview: Introduce the foundational principles of hospitality, focusing on empathy, responsiveness, and team accountability.

Key Skills: Understanding and meeting customer needs, reading guest interactions, and fostering genuine connections.

Audience: Any service-oriented business, from retail to corporate teams interacting directly with clients.

Overview: Train teams to communicate effectively with guests and each other, using body language, tone, and active listening to build rapport.

Key Skills: Verbal and non-verbal communication, handling challenging guest interactions, and enhancing team synergy through clearer communication.

Audience: Suitable for front-of-house teams, customer support, and cross-functional teams in any industry.

Overview: Focus on storytelling to elevate staff engagement and product knowledge, especially around beverage curation and unique offerings.

Key Skills: Crafting narratives that connect guests with products (e.g., wine stories), enhancing team pride, and delivering memorable service experiences.

Audience: Sales, marketing teams, and any staff responsible for explaining products or services.

Overview: Emphasize collaboration and shared goals within the team to enhance service quality and accountability.

Key Skills: Creating a supportive work environment, fostering mutual respect, and engaging all members in a ‘win-win’ approach for guest and team success.

Audience: Ideal for restaurant and retail teams, as well as larger organizations looking to improve internal culture.